ModeSens Concierge

ModeSens Concierge is the premium shopping service for shoppers who value time, money, and a worry-free experience. Defining the future of shopping, it ensures the best total price, exceptional service, and complete peace of mind with every purchase, from start to finish.

Concierge is available to active ModeSens Elite members only.

Our Concierge assists with every step in your order process, from confirming your order requests to managing it after delivery.

1. Tell us what you want.
Find your desired item on ModeSens by searching by keywords, photos, or product URLs. Add it to your cart and check out on ModeSens. During checkout, you can specify details such as your preferred size, target total price, and expiration window (how long you’re willing to wait for us to find it at that price). Once submitted, your Concierge request will be reviewed and processed.

2. We find the best price.
After receiving your Concierge request, our concierge team searches hundreds of partner stores to locate your item for the best total price, taking into account stock, size, shipping, taxes, and duty, and applying coupons when available. You’ll receive a confirmation email with all details once a partner store confirms your order.

3. Order delivered to your doorstep
After your request is confirmed, there’s nothing more you need to do. We oversee your order from dispatch to delivery and post-purchase support. You’ll receive timely email and push updates as tracking becomes available and when your order arrives.

4. We’ve got your back
Our concierge team can help you with returns, refunds, and any order issues (lost, damaged, or incorrect orders) under our Elite membership shopper protection. We also provide 14-day price drop protection on Concierge requests for our elite members.

- Notes: Coverage applies within stated windows and eligible partners/items. Credit is typically faster; the original payment timing depends on the merchant.

* Before purchase: We compare prices across retailers and surface the best total checkout price we can verify at that moment, including listed price, duties, taxes where available, and typical shipping fees when provided by the store. We guarantee to confirm your order only when a partner store is able to fulfill it at or below your target total price.

* After purchase: If the price drops within 14 days of request confirmation and Price Drop Protection conditions are met, we refund the difference to ModeSens Credit. Terms apply.

No. The Concierge service is not a direct checkout. Submitting a request does not guarantee confirmation, as it depends on real-time price and stock availability from our partner stores at the moment we process your request. If the item cannot be confirmed before the request expires, you’ll be notified and will not be charged.

Often, yes. Our concierge may be able to locate limited or sold-out pieces, but availability isn’t guaranteed.

The Concierge service is included with your Elite membership. Apart from the Elite membership fee, there is no additional fee per order.

Regardless of which store fulfills your order, you can always reach out to ModeSens for assistance. Simply leave a message under the order in your ModeSens order portal or email us at assistant@modesens.com.

Simply go to your ModeSens order portal and submit a return request. Once it’s approved, you’ll receive a prepaid return label and instructions via email (also available in your portal). Please ship the return within 7 days of approval.

The default refund method is ModeSens Credit, but you can choose to refund to your original payment method before the refund is processed.